Everything you've been wondering...FAQ

Policy FAQ

What is the deposit for?


A non-refundable deposit is required as well as a credit card on file to schedule ANY appointment.
This includes paying with giftcards & other forms of payment.
The deposit will be credited toward the procedure fees on the day of your service.

We require a deposit in an attempt to discourage no shows & to show your investment & sincerity in following through with the procedure that you have booked. You can reschedule your own appointment online or we would be happy to reschedule your appointment for another date. - We understsand that unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only us, but other clients as well. - We are aware that unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only us, but other clients as well. Appointment slots are very limited.
Commonly we have a wait list several months out, people would love to have your spot! No shows and late cancelations will incur fees as another client could have filled your spot. We have many clients who are waiting for a spot - not show and late cancelations inhibit them from taking the spot. - RESCHEDULING - If rescheduling with MORE than 48 hours notice you are able to rescedule, carrying your deposit to future time slot. (you can reschedule online) - NO SHOWS - any client who does not show for a scheduled appointment will be assessed a fee equal to 100% of the service price. No exceptions. After two 'No Shows" a client will be refused any future service.
- EXTREMELY LATE CANCEL - if you cancel your appointmnet within 4 hours of the appointment time you will be assesed a fee of 100% of your appointment fee

- CANCEL/RESCHEDULE IN 48 HOURS OR LESS - if you cancel or reschedule your deposit will not be transferable and will be assessed a fee of $100 per service canceled.
**ALL OF THE ABOVE INFO IS AGREED TO UPON BOOKING by clicking the box that says "I agree to the cancellation policy and to make this my default card for all digital and in-erson payments"**
We are aware that unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only us, but other clients as well. If you choose to reschedule your appointment, a minimum 48 hours advance notice is mandatory or deposit will not be transfered to new appointment .




What is the cancelation & no-show policy?


As you know we can be booked out months in advance & opened spots are highly prized. No shows and late cancelations will incur fees as another client could have filled your spot. We have many clients who are waiting for a spot - not show and late cancelations inhibit them from taking the spot. We require a deposit in an attempt to discourage no shows & to show your investment & sincerity in following through with the procedure that you have booked. You can reschedule your own appointment online or we would be happy to reschedule your appointment for another date. - We are aware that unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only us, but other clients as well. Appointment slots are very limited.
Commonly we have a wait list several months out, people would love to have your spot! No shows and late cancelations will incur fees as another client could have filled your spot. We have many clients who are waiting for a spot - not show and late cancelations inhibit them from taking the spot. - RESCHEDULING - If rescheduling with MORE than 48 hours notice you are able to rescedule, carrying your deposit to future time slot. (you can reschedule online) - NO SHOWS - any client who does not show for a scheduled appointment will be assessed a fee equal to 100% of the service price. No exceptions. After two 'No Shows" a client will be refused any future service.
- EXTREMELY LATE CANCEL - if you cancel your appointmnet within 4 hours of the appointment time you will be assesed a fee of 100% of your appointment fee

- CANCEL/RESCHEDULE IN 48 HOURS OR LESS - if you cancel or reschedule your deposit will not be transferable and will be assessed a fee of $100 per service canceled.
**ALL OF THE ABOVE INFO IS AGREED TO UPON BOOKING by clicking the box that says "I agree to the cancellation policy and to make this my default card for all digital and in-erson payments"**
We are aware that unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only us, but other clients as well. If you choose to reschedule your appointment, a minimum 48 hours advance notice is mandatory or deposit will not be transfered to new appointment . - Client's calling/arriving 10 minutes late will be canceled and need to schedule a new appointment so that their lateness does not interfere with other client's appointment times. This is a late reschedule!
REMINDER: All appointments can be changed online by logging in using the username and password that you chose when booking!




How can I pay?


Your balance is due the day of your procedure. We accept Cash, Cash App, Venmo, and credit/debit card as forms of payment.
Please be prepared to pay the total amount with any of these methods during your appointment.
Be aware that those choosing to use a credit or debit card will incure a 6% processing fee.




Refunds?


Once your appointment is complete we do not offer refunds for any reason. Opened products cannot be returned for any reason.




Pricing


Pricing does not include sales tax or service tax. Please expect 6% state sales or service tax to be added at your appointment.
There are levels to pricing by artisit experience. As of 1/1/2021 pricing for Microblading is as follows:
Master Artist with 20+ years experience: Microblading - $450
Microshading - $495
Permanent Eyeliner - $300 Permanent Lipcolor - $300 Junior Artist with 1 year experience: Microblading - $325
Microshading - $375 Apprentice Artist with 2 months experience: Microblading - $250
Microshading - $295
You can find more info abourt each artist at: https://www.luxxbbb.com/microblading-artist-levels





Brows FAQ

I had my brows previously tattooed/microbladed/shaded...can you touch them up or fix them?


Maybe.
- A lot of "touchups" that we see coming from other artists actually require serious & detailed corrective procedures.

- Any significant change in an undesired shape or tone will, in fact, be a corrective procedure & NOT "just a touch up". Prices range from $400-$700. -These corrective procedures may require multiple appointments if we are dealing with brows that have turned to a shade of red/pink or blue/grey.
- If your previous work has faded by at least 70% then we MAY be able to microblade over it, but an in person consultation will be required. If color correction is needed,shading would be required & multiple sessions may be needed to neutralize the undesireable color. - If your previous work has faded by at 50-70% then shading is required as microblading strokes can NOT be seen over a more solid, saturated tattoo. 2-5 sessions may be required for color correction.
- All clients coming from other artisit REQUIRE a consultation with Master Artist, Jess before being accepted as a cleint.
- If you fail to follow the above instructions & arrive for a microblading appointment without a prior consultation & have previous work and we are unable to perform your service you will be charged a set up fee of $100.
PLEASE BOOK A CONSULTATION IF YOU HAVE HAD PREVIOUS WORK!




Will I need a touch up?


A touch up give us the ability to correct any areas that faded & allow you to make adjustments that you are now ready to make. Such as, going with a darker color, closer together, thicker brows, higher arch, etc. If needed, it is required to have your follow-up up appointment (Perfecting Session) within 1-6 months post initial procedure.
A touchup can NOT be done any sooner than 4 weeks post procedure!! If you fail to come in for your touch up, or cancel before 48 hours you understand that your touch up may be pushed back beyond the 12 week mark & incur an additional fee.
Touch up pricing is tiered depending on time since last full procedure.
Pricing as of 5/4/2021: * 4-12 Week Perfecting Touchup - $75 * 6-12 Month Touchup - $125 * 12-18 Month Touchup - $195 * Anything beyond may require a full session if previous strokes cannot be seen.




How long will my brows last?


This is highly dependent on each individual client's skin type, aftercare adherance, skin care routine, UV exposure, health, medications. Touch-ups are recommended every 12-24 months to maintain shape, color, & stroke detail.




Contraindications to Microblading & ALL Permanent Makeup


You are NOT a candidate for Microbladind or PMU if you are:

Pregnant, nursing, have immune conditions, chemo/radiation within 6 months, Surgery within 6 weeks, accutaine within 12 months, botox within 14 days,




What do I need to do before my brow appointment?


Be sure to complete your online consent form prior to your appointment at https://waiver.smartwaiver.com/v/luxxconsent/ Prior to you appointment be sure to avoid: 14 days - Botox/Dysport and/or Cosmetic Filler above the periorbital area 7 days - Spray or Self tanner on the face, no retinol or glycolic 72 hours - UV exposure - do NOT come to your appointment with a sunburn 24 hours - Blood thinners (Fish Oil, Vitamin E, Asprin, Ibuprofen) 24 hours - Alcohol, Caffeine Failure to follow the above guidelines can result in undesireable results, slow healing, or decreased pigment retention.
We are not responsible for clients failing to avoid or not discolosing their failure to avoid the above requirements.

  • If you regularly get your eyebrows shaped, waxed, threaded or tinted, please do so at least 3 days before your appointment. (we prefer you to come with as much brow hair as you can so that we can see how much you have to work with)
  • If you have been on prescription Accutane, you must wait at least 12 months before receiving this procedure.
  • You must stop using Retinol 2 weeks prior to your appointment & avoid using it for 2 weeks following your appointment. (Use of retinol in the area - for the life of the brows - will cause excessive fading.
  • If you get Botox regularly please get that done no later than 2 weeks before your appointment. This is to ensure we can make your brows as symmetrical as possible.
  • Avoid chemical peels at least 4 weeks prior to your appointment.Avoid direct sun exposure and tanning for 2 weeks before and after your procedure. Do not come to your appointment with a sunburn. In this case, email us at least 48 hours prior to your appointment to reschedule.
  • Avoid alcohol, caffeine, ibuprofen, fish oil, vitamin E, or any blood thinning medication 24 hours prior to your appointment.
  • If you plan to go on a sunny vacation, it is recommended to plan your trip a minimum of 7 days after the procedure due to the aftercare maintenance.




How do I take care of my brows?


Our aftercare at LUXX is MUCH different than what you may have seen online or been told by friends! You will never experience scabbing or crusty dark brows with the aftercare we perscribe! Follow the instructions precisely for the best healing experience & pigment retention!
We will provide everything you need to take care of your new brows at your first appointment, the rest is up to you!

Aftercare Instructions

  • With clean hands, wash the area with a gentle cleanser & warm water 2x daily.
  • Apply aftercare cream provided by artist for 7 days. Apply a THIN layer 2x a day. (too much will delay healing)
  • No rubbing or picking! It may be itchy during the healing process, it’s important not to rub or pick, you may pull out pigment.
  • Keep your hair away from your face! Avoid putting bangs over brows for 7 days -this could cause infection.
  • Stay out of the sun! UVA exposure has been proven to cause a shift in color, excessive fading as well as pigment migration/blurred strokes. Always use sunglasses or hat. SPF can be used after 7 days.
  • No standing water for 7-10 days! No baths/pools/lakes/ocean
  • Wash your pillowcase! Using a dirty pillowcase can cause infection. (Back sleeping is better!)
  • NO – RETINOL, LASER TREATMENTS, CHEMICAL PEELS, TANNING, GLYCOLIC, AHA near treatment area ever.
  • Entire healing process will take from 4 - 6 weeks depending on your body’s regeneration, age, immune system & lifestyle. You may see flakey skin. It is very important not to rub, pick or peel. Itching is normal as skin is repairing itself. Never rub the brows, as it will disturb the natural healing process. The way you take care of your new brows will have great impact on the way it looks. Improper care often results in a patchy brow.
  • Note that because of natural skin regeneration, after recovery period brows might appear lighter than original. Often, even with proper care, clients lose original hair strokes, which makes brows look uneven. It is absolutely NORMAL because your natural skin type & skin regeneration is not a process that the artist cannot control. That’s why around 60% of clients need a touch up, to assure that brows are perfectly even & the desired effect was achieved.
  • 70% of how your brows heal is dependent upon your aftercare adherence. The artist has done their job, now the rest is up to you, your body chemistry (everyone heals & absorbs pigment differently due to skin type & immune system)
  • Contact a physician if you experience signs of infection such as redness, warmth & swelling of pigmented area!

Day-by-Day Healing Guide & Walk Through
Your healing process can definitely have its ups & downs. The color may change over time as you heal & as your body accepts the pigment, but trust us when I say you will LOVE your results.
Use this guide so you know that what you are experiencing IS normal & nearly everyone goes through something similar... ​

Day 1: I LOVE MY NEWS BROWS! Your brows are fresh, perfect and brand new. What's not to love?
Day 2-5: "These are way too dark & thick." Your brows will actually get a little darker over this period of time, but don't freak out! They will lighten again. They are also a bit swollen so they can appear larger.
Day 4-10: During these days your brows may be itchy or flaky. Make sure to NOT pick or remove the flakes or you may inadvertently remove some of your pigment or introduce infection!
Day 5-14: "My brows have completely fallen off!!" Your brows will appear like they are completely gone during this time as the healing skin is thicker & opaque so you may not be able to see any strokes or pigment, but don't worry - they will still be there! And this is also why it's important to have your touch up.
Days 11-28: "My brows are coming back but they are patchy!" Your brows may appear to be patchy during this part of the healing process. Most of these patches will fill in over time but if for some reason some area doesn't take the touch up will help fill the gap so to speak.
Day 42 (after Perfecting Session): "These are better than I could have ever imagined!!!" And now you are back to the way you felt after the first day!




Microblading or Microshading


Microblading is a unique form of permanent makeup. A hand tool & blade are used to create tiny scratches in the skin into which we deposit pigment. The results are a very natural brow that matches perfectly with your own. Microshading is a procedure which implements two techniques - manual microblading as well as machine to create depth and definition.The results are much more dramatic & perfect if you want just a little extra but still quite natural. Pricing varies per artist & experience.

You can find info and photos here.. . Microblading Vs Microshading




How long is the appointment?


Depending on artist, experience, and procedure desired, a Microblading or Microshading appointment is 1.5-3 hours. This includes: - Numbing (if you elect to pre-numb - 18 min) - Consultation (thruoghout the procedure) - Mapping, measuring, & color selection (10-30 min) - The actual procedure (20-40 min) A 4-12 week perfecting session is around 45 minutes & each touchup is 1 hour.




Does it hurt?


Pain in relative. We do all that we can to ensure that you are as comfortable as possible throughout the microblading procedure. - For the VERY best results you can have the procedure done without any anesthetic.
- You also have the option of electing to be numbed prior to the procedure.
(though this does have its con's - faster fading, low pigment retention, blurred strokes, tough skin, etc.) - You also have the option to numb a bit after the procedure has started.
**If you are on your menstural cycle surign your appointment or are a smoker your pain could be intensified** Most cleints report on a scale of 1-10 - without numbing pain is 3-7, with numbing 0-4




How will my brows change over the years?


Clients general come back for touchups every 9-24 months. This varies greatly due to variety of factors; UV exposure, aftercare adherance, retinol use, integrity of skin, skincare products, oily/dry skin, etc. If a client chooses to never recieve a touchup their microbladed brows should fade almost completely between 2-5 years depending on the above factors.
PMU brows (ombre, tattooed, etc) willlast much longer as the pigment is deposited deeper in the dermis that microblading. As pigment is metabolized in the body it may change to a slight red or blue tone. This is completely normal. It may happen at 9 months, 18 months, 5 years, or never.
Again this is completely normal and the way different pigments are processed and metabolized in your body.
The next touch up will return the brow to the correct color.
(MORE ON PIGMENT METABOLIZATION HERE)





Lashes FAQ

What is a Lash Lift?


A Lash Lift is a gentle perm that lifts/curls the base of your lashes and extends them upwards, giving the illusion of longer lashes. A semi-permanent tint is also used to darken the lashes. it lasts 8-12 weeks depending on your natural growth cycle.




How often can I get a lash lift?


No sooner than 2 months





Scheduling FAQ


COVID-19

What are adjustments have been made for COVID-19?


COVID-19 guidelines are as follows: - Be sure to fill out consent for prior to all microblading appointments! - CONSENT HERE - By appointment only. Only one person to each licensed therapist. You are NOT permitted to bring any additional person inside the building with you unless they also have an appointment. - No clients waiting in the lobby pre or post appointment. - You are required to leave the building immediatley after your appointment ends. - We will wipe down all surfaces including doorknobs with EPA approved disinfectant products. - Mask are mandatory for guests. We must, as therapists, also protect ourselves. - We allow time for disinfection between our clients. - Full disclosure if someone reports of COVID-19 symptoms.
ADDITIONAL GUIDELINES ONLY FOR KENTUCKY CLIENTS: - If you are in Kentucky you must also fill out this form - Kentucky Liabilty Form Here - If you are in Kentucky: We must adapt safe social distancing & care for all our clients so we ask that you
text back the number that texted you before your appointment with your name, vehicle make, vehicle color & wait inside your vehicle. - If you are in Kentucky: We will come out to your car to greet you and bring you into the building. Or, If you elect to recieve anesthetic we will numb you while in your car. After 15 min we will come back out to let you in the building for your appointment.